A good reminder why it is so important to be present and recognise the opportunities you have as a leader to make a difference every day!
I was leaving Melbourne recently and I had an experience at the airport that made me realise how important the little things a leader can do to impact positively on the culture of their business. And that as a Kiwi it really is only 2 degrees of separation!
As you do I was in my own world at the bag drop counter, when an airline chap said “How are you Mr Gourley” not thinking much of it I looked up and recognised this guy. He then went on to say, are you still with BNZ. I looked at him a bit harder and said how did you know I worked at BNZ? He said, actually I used to work for BNZ and you came to speak to us when you were a senior guy at BNZ, to talk about where we were heading etc and you were asking us all what coffee we would like, I was a bit cheeky and said actually a Heineken for Friday night drinks! We laughed and carried on.
You finished the meeting and left.
Then all of sudden you appeared back in front of my desk with a big bottle Heineken!
Seven years later and I have never forgotten that!
On the plane home I was reflecting on this conversation, so what makes a great leader? Is it your ability to read people and situations? Is it being able to manage multiple complex issues all at once? Is it setting a strong vision for the future? All very important characteristics. But is it really the little things that leaders do that have the greatest impact on the people they lead…food for thought!